Policies

Scheduling & Payment

  • Scheduling is by appointment only.

    All grooming services must be scheduled in advance. To book or inquire about availability, please Text or call

    (805)286-6724

  • To help you stay on schedule and ensure timely appointments, I recommend rebooking at the end of each visit and maintaining a regular grooming schedule of every 6–8 weeks.

  • Appointments outside this timeframe cannot be guaranteed availability in a timely manner.

  • Payment is due in full upon completion of services. Failure to pay on the day of service will result in a $20 late fee per day until the balance is paid in full.

  • Payment types accepted: Cash, Check, Credit/Debit and Venmo.

Matting

  • Severely matted coats require extra attention

  • Heavy matting can trap moisture and bacteria, and may reveal pre-existing skin irritations.

  • Removing mats may cause abrasions, itchiness, redness, hematomas or temporary behavioral changes.

  • Each service includes up to 15 minutes of brushing/dematting at no extra cost. Additional time due to severe matting may incur extra charges.

  • Severe matting may require a shorter haircut or shaving for safety and the animal’s comfort.

Aggression

  • Owners must inform Maddog’s Pet Grooming if their pet bites, has bitten, or is aggressive toward people, other pets, or specific grooming procedures.

  • Muzzles may be used for safety; they do not harm the pet.

  • Services may be refused or stopped if aggressive behavior occurs.

  • Dogs that display aggressive behavior or require additional time and special handling may be subject to a special handling fee of $20 or more.

  • Owners may be liable for any medical expenses or damages resulting from their pet’s aggression.

Fleas / Ticks / Lice

  • Parasites are a health hazard to pets and humans.

  • Pets found with fleas, ticks will be treated.

  • If lice are found, grooming will cease immediately, and veterinary care is advised.

  • A $20 disinfection fee will apply.

Cancellations

  • Cancellations require 48-hour notice.

  • No-shows or last-minute cancellations may require prepayment for future visits.

  • Emergencies are handled on a case-by-case basis, not regularly.

  • A $25 cancellation/no-show fee will apply if canceled less than 48-hour notice at Maddog’s Mobile Pet Grooming discretion.

Travel Policy

  • Mobile grooming is available within Paso Robles, Templeton, and Atascadero for base $25 mobile fee.

  • Locations outside the standard service area, San Miguel, Shandon, Creston, will incur a higher travel fee, $35+ minimum, based on mileage or travel time.

  • By booking, you acknowledge and accept that a travel fee may apply if your location is outside the standard service range.

General Grooming Information

  • Extra care is taken during grooming, but possible reactions may include stress, skin irritation, or a toenail quick.

  • Grooming can expose hidden medical issues or aggravate existing ones.

  • Moles, skin lesions, tumors, or other irregularities may be vulnerable to nicks or cuts during grooming.

  • Senior pets (age 7+) may have a higher risk of injury.